Summary
- Custom delivery charges based on your location.
- Orders dispatched within 1 working day (subject to stock availability).
- Free delivery on most UK orders over £70 (ex. VAT), including remote areas under certain conditions.
- Tracked 48-hour delivery from £3.65.
- Next-day delivery from £5.99 (on orders placed before 3:30 pm, Mon–Fri).
- Next day delivery is next working day, not a weekend delivery option.
- Weekend Delivery: DPD offers a Saturday and Sunday delivery option, this is available at checkout for an extra charge. The cut off for this delivery option is Friday at 3:30pm Any orders placed after this will be dispatched on the following working day.
Important Notes
- Orders placed after 3:30 pm will be processed the next working day.
- Orders placed after 3:30 pm on Friday will be dispatched on Monday.
- If any item is out of stock, we’ll contact you with the estimated delivery time.
- Orders weighing more than 31 kg will incur a weight surcharge, which is automatically calculated at checkout.
- Order cancellations after our cutoff time will be refunded minus the delivery fee.
Free Delivery Options
- For orders over £70 (ex. VAT), free delivery is available under the following conditions:
- Mainland UK (England, Wales, Scottish Lowlands):
- Royal Mail 48-Hour Delivery is offered for free if the basket does not contain dangerous goods.
- If dangerous goods are included, DPD delivery is offered for free.
- Parcel Weight is under 30KG
- Remote UK Areas:
- Royal Mail 24-Hour Delivery is offered for free if the basket does not contain dangerous goods.
- If dangerous goods are included, a discounted rate for DPD delivery is available.
- Parcel weight is under 30KG
- DPD Local Pickup:
- Delivery is to Mainland UK (England, Wales, Scottish Lowlands).
- Parcel is under 20KG
- In addition to the above free shipping, for orders over £150 (ex. VAT), free delivery is also available under the following conditions:
- DPD Next Day Delivery
- Delivery is to Mainland UK (England, Wales, Scottish Lowlands).
- Parcel is under 30KG
DPD Local Pickup
- We now offer a DPD Local Pickup service, where you can choose to have your order delivered to one of 6,000 locations across the UK, including some remote areas. This service is FREE over £70 ex vat or £3.99 for orders under £70.
- This service is offered under the following conditions:
- Delivery is to Mainland UK (England, Wales, Scottish Lowlands)
- Parcel is under 20KG
- More Information
International Delivery
- Delivery outside the UK is available via FedEx. Prices vary by weight.
- If you’re a business, please provide your EORI number in the Customer Notes section of your order. If you don’t have one, we will hold your order until you provide it.
Delivery Details
- 48-Hour Tracked Delivery: 2–3 days, from £3.65. Free for orders over £70 under certain conditions (see above).
- Next-Day Delivery: Available for orders placed before 3:30 pm, Monday to Friday, starting from £5.99. Free for orders over £70 under certain conditions (see above).
- Rapid Service: Available for remote areas; expect delivery within 2–3 days.
Special Considerations
- Orders with different billing and shipping addresses may take longer due to security checks.
- If delivery instructions request leaving the package unattended, it becomes the customer’s responsibility once delivered.
- Furniture and heavy items may incur additional surcharges based on size and weight, and this will be automatically calculated at checkout.
Shipping Restrictions
- Dangerous Goods (peroxide, acetone, aerosols, etc.) can only be shipped with specific couriers.
- If we are unable to ship dangerous goods with your chosen courier, we reserve the right to change the shipping method to an appropriate alternative to ensure safe and compliant delivery. Any changes will be made at our discretion and in accordance with applicable regulations.
Customs & Import Duty
- Orders shipped outside the UK may be subject to import duties and taxes. Customers are responsible for these charges.
- Refusal to pay customs fees will result in shipping charges being deducted from your refund.
Courier Changes
- While we primarily use DPD and Royal Mail, we reserve the right to change the courier service based on your location or in the event of unforeseen circumstances, to ensure timely and efficient delivery. Any changes will be made at our discretion and in compliance with applicable shipping regulations.
Lithium Surcharge
- Orders containing more than 2 products with lithium batteries may incur a lithium surcharge before dispatch. Please place your order as usual, and we will contact you with the details if applicable.